Greater professional empathy leads to higher agreement about decisions made in the consultation

Interesting study about empathy in the consultation process.  See the article at http://www.sciencedirect.com/science/article/pii/S0738399114001827
In the study, empathic responses to statements of challenge were found to be a strong predictor of agreement and resulted in both parties reporting and agreeing on more decisions. 
In particular, I liked the fact that empathy can be communicated by simply acknowledging the other.